Odyssee Service Desk integration
About Odyssee Service Desk
Odyssee Service Desk is a fully optimized customer portal so your customers stay informed about all field service activities executed on their equipment.
Odyssee Service Desk features
In the service desk (customer portal) your customers can:
- access their full equipment list
- consult the complete work order history related to these equipment, as well as access all the documents you make available for them (like work order approvals, inspection- or certification reports, ...)
- check the calendar for upcoming interventions
- create and follow-up service tickets
How does it work?
Click on the "install" button to access the url of your customer portal.
If you upoaded a logo inside the organization settings (on the portal), this one will automatically be displayed on the customer portal as well.
In the contact details, you can "autorize" your contacts to access the service desk by checking the "service desk login credentials" checkbox.